On October 11 the largest international BPO investor event in South Africa took place in majestic Cape Town, as BPESA hosted the third South Africa BPO Summit. The 4-day long summit kicked off in beautiful Camps Bay with an intimate analyst/operator dinner at the 5-star, 12 Apostles Hotel.
A gathering of the industries top analysts and South Africa’s leading international operators was certain to produce interesting conversation and debate around South Africa’s growing BPO industry. The
South Africa has been named the “Offshoring Destination of the Year” at the 2016 Global Sourcing Association (GSA) awards ceremony which took place in London last week.
Previously branded the National Outsourcing Association (NOA) awards, the GSA award ceremony rewards best practice and celebrates the efforts of organisations and teams who have demonstrated excellence in the outsourcing world in 2015/16. This year’s ceremony brought together more than 350 members of leading outsourcing service
The BPO sector in South Africa provides an interface between many businesses and their clients locally and globally and is about delivering enhanced customer satisfaction which ultimately leads to greater profitability.
According to the BPESA Key Indicator Report 2015, “as we move away from the traditional call center being a cost center overhead which should have as much productivity squeezed out of it, to acknowledging the customer experience as the most important strategic performance
The City of Cape Town played host to the 2016 BPESA National Industry Awards which took place on Saturday, 15th October, at the CTICC.
The BPESA Industry Awards continue to shine the spotlight on South Africa’s growing talent pool, honouring companies and individuals who continue to excel. This year saw an overwhelming increase in the number of entries which nearly doubled in comparison to last year.
Johannesburg and Cape Town, South Africa, Sept 16 2016 — Huawei Consumer Business Group (BG) South Africa announced the official opening of the first two Huawei customer service centres in Johannesburg and Cape Town.
The service centres are open to customers and will provide the finest service satisfaction under one roof. Customers can look forward to dedicated services such as training sessions, onsite device repairs, free device engraving and an extensive range of accessories to choose
