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According to CNBC Africa, a staggering 47% of the South African population is deemed financially illiterate, with only 5% of the population projected to retire comfortably.  This highlights a pressing need for financial literacy to be included as a compulsory subject in school to better equip the youth for the future.

The ever-changing global landscape and ease of access to information and various technologies makes educating oneself on personal finances easier than ever. This is crucial

The Business Process Outsourcing (BPO) and Global Business Services (GBS) sector in South Africa, proudly announced yet another wave of positive job creation results. The recently released BPESA Quarterly Jobs Report indicates significant growth and the generation of 4,569 net new international jobs within the Global Business Services sector during the fourth quarter of the financial year 2023 covering the January to March 2023 period.

The report highlights the ongoing success of the GBS &

BPESA is the recognised trade association and industry body for Global Business Services (GBS) in South Africa. BPESA’s mandate is to market South Africa as a top offshore location for outsourced services, stimulate local job creation and economic growth and to support the sector with skills development for a suitable talent pipeline.

Why is digital skills competency mapping a priority for the GBS sector?

Digital transformation has affected almost all sectors and industries across the South

The Global Business Services (GBS) sector in South Africa has again recorded growth and net new jobs in the third quarter of the financial year 2022, covering October to December 2022. According to the recently released BPESA Quarterly Jobs Report, a total of 6,058 net new international jobs were created in the period.

Through a global practice known as Impact Sourcing – intentional recruitment of individuals from marginalised communities, South Africa focuses on employing unemployed youth

South Africa has once again proven to be a world-class customer experience (CX) destination, according to the recently released Annual Ryan Strategic Advisory 2023 Front Office CX Omnibus Survey. The survey engaged over 500 clients worldwide where they considered and rated offshore destinations appraising various channels and touchpoints, including customer satisfaction, customer loyalty, and the overall CX experience.

South Africa was recognized as the most preferred offshore CX delivery

As a South African, how do you understand and connect with the term digital exclusion? It may seem an obvious question, one to which we instinctively respond with a presumption of what we think and believe we know about being digitally marginalised. But let’s get real and confront a reality that is tough to really ‘wrap our minds’ around, particularly for those of us privileged enough to have never known true digital exclusion.

Let’s compound what we think we understand about digital exclusion

Arvato CRM Solutions has expanded its footprint into South Africa and secured its first customer experience contract to be delivered from the country with international e-commerce platform company, Techsembly.

The move will see the Slough-headquartered business offer its services from Cape Town.

Arvato says the expansion into South Africa will give its clients greater choice in how its solutions are delivered, complementing the services it currently provides from its five existing UK

Kei-Ella Loewe, boasting more than 71,000 international followers on Instagram, shares her journey

by ROSA-KAROO LOEWE

Eastern Cape-raised creative Kei-Ella Loewe, 29, is soaring in the global realm of digital art. Originally from Makhanda and named after the Kei river and beyond, Loewe has succeeded in moving from canvas and stage into a booming social media arena. With an international follow- ing of more than 71,000 people on Instagram, Loewe, who is back in her home province, shared her

The digital economy is transforming the employment landscape. In the  Eastern Cape we are relentless in our pursuit to assist youth to flourish as they obtain the digital skills required to remain relevant in a rapidly changing environment. Digital upskilling of our youth is NOT a luxury but an imperative.

An opinion piece on Women’s Month 2022 from the BPESA Future Skills Platform Team

Are we advancing women’s rights? 

Female empowerment. Gender equality. Female liberation. Women’s Rights. When we engage the controversial topic of feminism in a predominantly patriarchal society, do we understand, appreciate, and value the significance of gender equality in what is referred to as the ‘modern’ world and a ‘modern’ South Africa? From a Gen Z and Y perspective, we’d argue this political and

The annual Ryan Strategic Advisory, Front Office BPO Omnibus Survey which announces the Most Favoured Offshore CX Location has become a highlight in the Global Business Services and BPO calendars.
The survey focuses on responses from a broad reach of source market clients selecting their top CX destinations based on several data points. In 2021, South Africa was exceptionally proud to be named the Top CX Offshore destination. BPESA as the national trade body and industry association for the GBS

BPESA was recognised by the IAOP and Rockefeller Foundation with the award for the Top "Impact Sourcing Influencer" during the OWS22 on February 16, 2022. The awards were presented by Jon Browning, CEO, Global Mentorship Initiative and Chair of IAOP's CSR & SRO Committee.

Traci Freeman (she / her), who has been a driving force behind the advocacy and adoption of Impact Sourcing in Africa, accepted the award on behalf of BPESA, our partners in Harambee Youth