The Department of Home Affairs has just published the Critical Skills List for 2022. This is a milestone moment and the list is most welcome in the GBS Sector as we have been lobbying for significant updates to the 2014 list for some time and now have our requirements almost fully addressed in this edition. As BPESA, we are committed to a process of developing skills locally to build our skills base and unlock the human potential that we have, reducing our dependence on foreign skills that we
The GBS Sector Job Creation Report has just been published for the period 1 July 2021 to 30 September 2021. The 3,731 new jobs created bring the YTD total to 10, 637 with a the last quarter of the calendar year looking to be a big one. This bodes well for the growth path that the GBS Sector is targeting in the Sector Master Plan. While market conditions continue to improve on the demand side, buoyed by the opening up of travel and the relaxation of many COVID related restrictions globally, our
Dear BPESA members, partners, and stakeholders
BPESA, has a carefully planned leadership succession plan that it has been implementing to ensure that the important work that we do, on your behalf, will always continue seamlessly and with the right leadership in key positions in our Board, EXCO and OpsCo.
Based on that plan we have made several changes in all our structures since our inception in 2017, the most recent being my transition into the Board Chairperson role, taking over from Evan
- a “loss of an industrial giant, a thoughtful voice and a great South African” - Minister Ebrahim Patel.
The Minister of Trade, Industry and Competition, Mr Ebrahim Patel, today sent his sincere condolences and that of the South African Government to the family, friends and colleagues of the late Dr Johan van Zyl, the Chairman of Toyota SA. The statement follows.
While some contact centres were able to go about their business through work-from-home (WFH) efforts amid the violent unrest and looting that swept through parts of the country, service delivery for some was severely impacted, running as low as 5%.
Dear GBS Stakeholders
South Africa is amid a 3rd wave of the COVID-19 pandemic with the infection rising at different rates across regions of the country. As expected, this has created alarm and concern amongst residents, their families and friends, and South Africa’s stakeholders who live outside of the country.
Based on the Risk Adjusted Strategy, adopted by the Government, President Ramaphosa announced today that the Alert Level would be raised to an Adjusted Level 4 for a period of 14 days
By: Maryana Iskander, Harambee Youth Employment Accelerator CEO
Last week’s Statistics South Africa Quarterly Labour Force Survey was a stark reminder that the “future of work” is no longer in the future. It has arrived, and it is here to stay. We must, once and for all, move past the traditional idea of a school leaver finding a straight path from education straight into long-term employment. Instead, we must solution around what the data has said for many, many years: the new reality
We are delighted to share the GBS Sector jobs report for the quarter ending 31 December 2020. It has taken a while to publish as we needed to complete a lengthy process of reconciliation numbers across multiple sources, with lock down in 2020 also having impacted the timing of this process.
Nevertheless, the numbers are extremely positive and I’d like to use this opportunity to thank our global clients for their continued support and business, and to congratulate the operators who created
After a second day at Africa Tech Week, bursting with tech trends and practical insights from speakers and acclaimed sponsors Vaxowave, Liquid Intelligent Solutions, Visa, PPC and Gijima, the overarching emotion is one of gratitude and the outlook optimistic. The main focus was strategies for living in a digital world - a reality that has abruptly arrived on the globe’s doorstep.
54 Million Jobs to be Created
As Zahra Baitie from the Jack Ma Foundation reiterated, Africa is
DATE: 9 APRIL 2021
SOUTH AFRICA RANKED THE TOP GLOBAL BUSINESS SERVICES SECTOR LOCATION FOR 2021 AND SECTOR ADDS NEW JOBS TO THE ECONOMY.
In a boost to business confidence, South Africa has won an award as the top global location for business process services, in a sector that is rapidly expanding locally and exporting call-centre and related services to other parts of the world.
Last night the country was named as the Most Favoured Offshore CX Delivery Location for 2021, in
The 8th April saw Ryan Strategic Advisory along with the CX Outsoucers team and a great line-up of global thought leaders announcing the outcome of the Annual Front Office BPO Omnibus Survey, 2021 Most Favored Offshore CX Delivery Location award. South Africa, after three consecutive years in a humbling second place, has emerged as the number one global preferred front office CX offshore location.
The COVID-19 pandemic has accelerated technological advances and the automation of many routine tasks – from contactless cashiers to robots delivering packages. In this environment, many are concerned that artificial intelligence (AI) will drive significant automation and destroy jobs in the coming decades.
Just a few decades ago, the internet created similar concerns as it grew. Despite skepticism, the technology created millions of jobs and now comprises 10% of US GDP. Today, AI is poised
