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As South Africa navigates an uncertain global environment, this year’s BPESA GBS and BPO Conference is poised to play a critical role in shaping the future impact of the country’s Global Business Services sector.

Taking place in Durban from 3–5 November 2025, this flagship event will bring together local and international delegates, investors, and thought leaders to reaffirm and future-proof South Africa’s global value proposition.

“At a time when investor confidence and sustainable growth

Reshni Singh, CEO of BPESA, is focused on tackling unemployment by creating career pathways for South Africa’s youth. As a female leader navigating gender and racial barriers, she has built a diverse team and an inclusive environment that turns opportunity into impact. This Women’s Month, she reflects on her journey and the leadership lessons she’s learned.

What first inspired you to do what you do – and what was the moment that really changed everything for you?

Being exposed to the harsh

Business Process Enabling South Africa (BPESA) has unveiled a groundbreaking new award that challenges companies in the Global Business Services sector to make meaningful, lasting contributions to their communities.
 

The BPESA Nelson Mandela Day Award recognises GBS companies going beyond token gestures to create real change in South African communities, honouring the spirit of the late statesman’s 67-minute call to service.

Four ways to make a

South Africa’s Global Business Services (GBS) sector continues to surge, delivering significant job growth and boosting the country’s export revenue. According to the latest BPESA GBS Sector Job Creation Report, the industry added 6,290 net new international jobs in the third quarter of the financial year 2024 (October to December) and contributed US$101 million (approx. R1,8 billion) in export revenue, reinforcing its role as a powerhouse for economic and social transformation. 

A key

Global business services in South Africa have been growing in the background for six years, adding 150 000 jobs to the economy.

Although there is concern about the lack of economic growth in South Africa, as well as not enough job opportunities, at least one sector grew by leaps and bounds over the past six years: global business services.

Global business services include a range of integrated, shared services designed to support business units and organisations globally, such as finance

CAPE TOWN, SOUTH AFRICA — South Africa’s global business services (GBS) sector has launched an ambitious new value proposition, aiming to attract more foreign direct investment and generate 500,000 cumulative jobs by 2030. Revealed on March 18, 2025, the initiative by BPESA (Business Process Enabling South Africa) follows a remarkable expansion in the sector, tripling in size over only five years.

Excellent growth trajectory

With the total workforce rising from 65,000 in

BPESA’s refreshed GBS value proposition targets 500K jobs by 2030, leveraging investment, infrastructure, and talent to drive global competitiveness.

BPESA (Business Process Enabling South Africa), the national industry association for South Africa’s Global Business Services (GBS) sector, has unveiled a refreshed sector value proposition aimed at attracting increased foreign direct investment (FDI) and creating 500 000 cumulative jobs by 2030. Total headcount in Global Business

· GBS Sector well-placed to attract new foreign direct investment, drive export growth and contribute 500 000 cumulative jobs, particularly for youth, by 2030

· Sector grew threefold in just five years, driven by business-friendly environment, exceptional quality standards and continuous job creation

 

Cape Town, 18 March 2025: – BPESA (Business Process Enabling South Africa), the national industry association for South Africa's Global Business Services (GBS) sector, has unveiled a

The Minister of Trade, Industry, and Competition, Mr Parks Tau, convened the latest meeting of the Global Business Services (GBS) Executive Oversight Committee (EOC) to discuss the sector’s strategic growth, key challenges, and government support mechanisms. Held on 10 March, the meeting brought together industry leaders, representatives from the Department of Trade, Industry, and Competition (the dtic), and key stakeholders from the GBS sector.

Chaired by the Minister, the EOC leads the

By Noori Allie, Customer Service Executive at Achievement Awards Group and Reshni Singh, CEO of BPESA

We live in a time when attracting and retaining top talent across a multi-generational, increasingly mobile workforce is massively challenging. It’s a global phenomenon that is critical to the success and sustainability of every business, but notably so in South Africa’s business process outsourcing (BPO) industry, which is increasingly the country’s top export to international markets.

At

By Noori Allie, Customer Service Executive at Achievement Awards Group and Reshni Singh, CEO of BPESA

We live in a time when attracting and retaining top talent across a multi-generational, increasingly mobile workforce is massively challenging. It’s a global phenomenon that is critical to the success and sustainability of every business, but notably so in South Africa’s business process outsourcing (BPO) industry, which is increasingly the country’s top export to international markets.

At

Sector creates over 14 000 new jobs and contributes R13,6 billion in export revenue in first nine months of 2024, reinforcing the sectors vital role in combatting youth unemployment across the country.

Johannesburg, 30 January 2025: –South Africa’s fast-growing Global Business Services (GBS) sector created over 14 000 new jobs between January and September 2024, with 12 564 of those taken up by the country’s youth, The sector, which contributed just under R13. 6 billion in export revenue