Born and raised in the village of Ga-Mphahlele in Limpopo, Katlego (surname withheld), taught himself how to program after high school and landed a job with a US-based company earning R30,000–R40,000 per month.
His is not an overnight success story. Katlego persevered through scores of rejected and ignored job applications, and remained committed to learning the skills that ultimately landed him a well-paying entry-level job.
However, his journey also didn’t take years. Armed with a basic
Business Process Outsourcing is growing from strength to strength, with 7 900 new jobs bringing in R2.7-billion in foreign revenue in the past financial year.
THE Western Cape Business Process Outsourcing (BPO) sector now contributes as much as tourism to the region’s economy.
The BPO sector employs 70 000 catering to the offshore market in the province. This sees it contributing R24-billion to the Western Cape economy, meaning that it makes as large a contribution as the tourism sector
The South African government has this financial year allocated R569 million to the global business services (GBS) sector, also known as business process outsourcing (BPO).
This is the word from Ebrahim Patel, minister in the Department of Trade, Industry and Competition, who added that government has invested more than R3 billion in the sector since 2016.
Patel this week addressed the annual Business Process Enabling South Africa (BPESA) GBS and BPO Conference and Alchemy Awards in
The government plans to aggressively market to the world its specialist call centre industry to draw new investment and create thousands of jobs for local youth, says Minister of Trade, Industry & Competition Ebrahim Patel.
“We are now thinking of more actively marketing these business services whenever we have these state visits by the president [Cyril Ramaphosa] to other countries,” Patel said.
“Recently, when the president went to New York for the meeting of the UN General Assembly, we
Conversational AI, particularly Digital Voice Agents (DVAs), is transforming the operations of Business Process Outsourcing (BPO) centres worldwide. These intelligent agents can speak the language of customers, providing exceptional caller experiences and revolutionizing customer service in various industries.
Insurance claims can be a stressful process, especially when you're dealing with the aftermath of a car accident. Contacting your insurance provider shouldn't add to the hassle. However
But now it’s SA’s turn to shine in the sun. The readers of Britain’s The Telegraph newspaper voted in their thousands, putting South Africa at the top of the Travel Awards! And voting Cape Town as the Best Worldwide City!
The editors claim
Ventrica is delighted to announce a new partnership with Clarks, Britain’s leading shoe manufacturer and retailer.
As of June 1st, 34 new colleagues from Clarks UK business, became part of the Ventrica family. In addition to the UK-based team, multi-lingual agents from Ventrica’s South African eco-system will enhance Clarks customer experience.
Clarks in-store and online customers will now enjoy an enhanced customer experience supported by Ventrica’s leading customer service suite which
The National Assembly has officially approved sign language as South Africa's 12th official language.
Parliamentary spokesperson, Moloto Mothapo said the bill was introduced and referred to the committee in January 2023.
He said the NA approved the Report of the Portfolio Committee on Justice and Constitutional Development on the Constitution Eighteenth Amendment Bill [B1 – 2023] to amend section 6 of the Constitution of the Republic of South Africa, 1996. The amendment is to include
India ranks first among enterprise CX decision-makers as their most favored choice for offshore customer management delivery for the second consecutive year. The results are based on the views of 712 interviews conducted with captive contact center decision-makers based in North America, Western Europe, Japan and Australia during the second half of Q1 2023. It forms part of the broader 2023 Front Office CX Omnibus Survey, which will be published by Ryan Strategic Advisory in the coming
GENERAL OFFICE OVERVIEW
In late 2021 and during 2022 we have witnessed a significant take up of office space in the prime office nodes throughout eThekwini. It may seem to be acontradiction in many people views considering the economic climate we are experiencing in SA with the challenges we have seen over the last 2 or 3 years, however, the reality on the ground confirms demand has increased and supply is drying up.In this period there has been a noticeable shift in office use, and we do
Callzilla is excited to announce the launch of our services in South Africa! With a growing demand for high-quality customer service and the wealth of talent available in the region, we knew it was the perfect place to expand our operations. We are proud to introduce our amazing South African team, who are ready and eager to deliver exceptional customer service to our clients here in North America.
Our South African team is a diverse and talented group of
The Eastern Cape of South Africa is set to undergo a digital revolution with the introduction of the new 2Africa submarine cable which has been landed at Pollock beach located in Gqeberha.
This new high-speed internet link will open numerous opportunities for businesses both in urban and rural areas across the province, particularly in the Global Business Services/Business Process Outsourcing (GBS/BPO) sector.
Discovery, iSON Xperiences, Startek, are just some of the major operators that can
